Terms of Service
Terms of Service
Terms and conditions governing the use of the GuestPortal software platform, API connectors, and guest-facing check-in applications.
No app. No account. Just a seamless experience for guests and complete control for property managers.
99.9%Uptime SLA
ClearNo hidden fees
EUGuest data location
KEY SERVICE TERMS
Fair terms designed for modern hospitality businesses
Fair terms designed for modern hospitality businesses
Clear, transparent service agreements without lock-in contracts or punitive clauses.
License Grant
Account Security
Direct Stripe Payouts
Platform Uptime SLA
Subscription & Cancellation
Using unauthorized reverse-engineering tools on APIs is strictly prohibited.
Operators remain responsible for compliance with local municipal short-term rental laws.
Early access reduces your control.
Once access is shared, it's difficult to prevent unauthorized entry. Missing requirements create unnecessary risk, disputes, and operational issues.
TERMS FAQS
Frequently asked questions regarding service terms
Frequently asked questions regarding service terms
Billing cycles, liability limitations, and account governance.
What is your uptime commitment?
What happens if I cancel my subscription?
Start with Core. Add Pro when you're ready.
Our legal team is available to discuss custom enterprise MSAs and vendor agreements.
Enterprise MSAs
Custom SLAs
Direct billing
